Inside Sales Representative

Are you someone who enjoys solving problems, building relationships, and thrives in a fast-paced, customer-focused environment? If so, you might be the perfect fit for the Inside Sales Representative role at Interstate Advanced Materials. We are currently seeking a motivated and detail-oriented professional to join our team at our Hayward, CA location.

Headquartered in Sacramento, CA, Interstate Advanced Materials is a family-owned company with over 170 team members across seven states. We’re an environmentally conscious, award-winning organization known for tackling customer challenges through innovation, dedication, and collaboration.

As an Inside Sales Representative, you'll play a crucial role in supporting customers and driving business growth. You’ll work closely with our operations team to deliver tailored solutions, assist with order processing, manage customer accounts, and respond to inquiries with accuracy and urgency—all while being part of a company that values curiosity, integrity, and continuous improvement.

If you bring enthusiasm, strong communication skills, and a commitment to providing exceptional service, Interstate Advanced Materials may be exactly what you're looking for. At Interstate Advanced Materials, we don’t just offer a job—we offer a place to grow your career.

Summary:
Manage new and existing customer accounts.

Responsibilities include:

• Support a positive experience working with customers, assess & identify customer needs, responding to all inquiries in a timely manner.
• Track sales cycle progress on a monthly and quarterly basis to ensure customer goals are met, communicate expected delivery dates, explain stock-outs, etc.
• Develops sales opportunities by teaming with the Business Development Manager & channel partners to build pipeline, researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotes.
• Strategically manage customer accounts, build strong connections with customers by phone, and take initiative to meet and exceed customer expectations. Visit customers in person periodically with the Sales team as time allows.
• Follow industry trends to identify new opportunities for potential sales.
• Participate in virtual & on-site educational opportunities with the Branch team to study new products & leverage skill growth.

Requirements:

• Proactive & Positive Attitude
• 3+ years full-time in an administrative role (manufacturing/industrial/distribution)
• Plastics industry Experience Preferred
• Excellent Communication skills, verbal & written
• Proficient in Office 365, Word, PowerPoint & Excel, ERP & CRM systems
• Exceptional attention to detail
• Delivers work accurately & on-time
• Must have solid math skills
• Working knowledge of business accounting & supply chain
• Bachelor’s degree in Business or similar field or equivalent experience preferred

Physical Requirements

• Ability to lift up to 20lbs. periodically
• Ability to sit for extended periods, typing, use a mouse, speak clearly on the phone, reaching, walking, occasional bending, kneeling, push, pull, and stooping.

This is a full-time position that offers a comprehensive benefits package, with health insurance, vacation, sick time, holiday pay, a generous 401k match, and a workplace you love.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Hayward, CA 94544 (Required)